Privacy Policy

1. The information we collect

• Account details — your name, email address, password (stored encrypted), and role (customer or provider).
• Profile information — anything you add to your profile, such as a business name, services, photos, and your coverage area.
• Job and bid content — the requests you post, bids you place, messages you send, and any photos or documents you upload.
• Location — the area or address you provide for a job (your exact address stays private until you choose to reveal it).
• Payment information — payments are handled by Stripe. We do not store your card details; Stripe processes them securely on our behalf.
• Technical and usage data — basic information such as your device and how you use the site, including via cookies (only with your consent — see our Cookie Policy).

2. How and why we use it

We use your data to:

• create and run your account and provide the service (our contract with you);
• connect customers and providers, and process payments and our service fee;
• send you essential service emails such as verification and password resets;
• keep the platform safe, prevent fraud, and meet our legal obligations;
• understand and improve the site, and — only if you consent — for analytics and marketing.

3. Who we share it with

We never sell your personal data. We share it only with trusted providers who help us run Workli, including:

• Stripe — to process payments;
• our email provider — to send service emails;
• analytics providers — only if you accept analytics cookies;
• other Workli users, but only the information needed to complete a job (for example, a provider you accept will see the details you choose to reveal).

We may also disclose information where required by law or to protect our rights and the safety of our users.

4. How long we keep it

We keep your personal data for as long as you have an account, and afterwards only as long as needed for legal, accounting, or fraud-prevention purposes. You can ask us to delete your account at any time.

5. Your rights

Under UK data protection law you have the right to:

• access the personal data we hold about you;
• correct it if it is wrong;
• ask us to delete it (“right to be forgotten”);
• object to or restrict how we use it;
• withdraw consent at any time (for example, cookies or marketing);
• receive a copy of your data in a portable format.

To exercise any of these, email support@workli.uk. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.

6. Security

We take reasonable steps to protect your data, including encrypting passwords and using secure connections. No system is completely secure, but we work to keep your information safe.

7. Changes to this policy

We may update this policy from time to time. When we do, we will change the “last updated” date above and, where appropriate, let you know.